IP2015.2 IRM From 14 To 15.2 Hangs with MSSQL (Doc ID 2051624.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.2 [1P2015] and later
Information in this document applies to any platform.

Symptoms

IP2015.2 IRM from 14 to 15.2 hangs

The IRM Ipack Deployment Wizard - Create Repositories & Merge is not responding for more than 6 hours. Its 17 hrs and the logs stop being updated at 11 hrs. The siebdev.exe its static on memory used, no db activity and IO activity.

In ProcessExplorer.exe (MS) we see a thread using one core.

Customer is using Microsoft SQLServer 2008 R2

Dump files shows following stack:

sqlncli11!PostSQLErrorEx+0x97 (FPO: [5,0,4])
sqlncli11!GetColData+0xd3e (FPO: [8,655,4])
sqlncli11!SQLGetData+0xc33 (FPO: [6,71,4])
odbc32!SQLGetData+0x522 (FPO: [6,1,4])
sscdms80!CSSODBCSqlCursor::DoGetColValue+0x156 (FPO: [Non-Fpo]) (CONV: thiscall)
sscfdm!CSSLockSqlCursor::DoGetColValue+0x5a (FPO: [Non-Fpo]) (CONV: thiscall)

Cause

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