Currency Get Changed In Siebel When A New Opportunity Synced Form CRM Desktop To Siebel

(Doc ID 2052508.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, CRM Desktop for Outlook

Currency get changed in Siebel when a new Opportunity synced form CRM Desktop to Siebel  

When we create a new Opportunity in CRM Desktop with Currency other than the default currency of the Account associated to the Opportunity and when the opportunity syncs to Siebel, The currency get changed to the default currency of the Account when Opportunity get synched to Siebel.

Opportunity currency should remain consistent as provided in the CRM Desktop.

The issue can be reproduced at will with the following steps:
We create an Opportunity 'X' in CRMD having 'XYZ' as Account which has default currency as USD.
But we changed the currency to CAD in CRMD and sync the data to Siebel.
In Siebel when the Opportunity get created , its currency changed to USD(default currency).

The issue has the following business impact:
Due to this issue, users cannot get the correct currency for the Opportunity.


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