Issue With The Program Execution working in one environemnt and not another (Doc ID 2053332.1)

Last updated on SEPTEMBER 08, 2015

Applies to:

Siebel Marketing - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.6 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
When loading a scheduled date for a Program, one environment is executing the records immediately.

A different environment is not executing the Program until the scheduled time

EXPECTED BEHAVIOR
-----------------------
The Program should not be executed until the scheduled time

STEPS
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The issue can be reproduced at will with the following steps:
1. Set up a Program
2. Set a schedule date and time for the future
3. Run the Program
4. Program is executed before the scheduled time

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, administrators do not know if the Program has run at the scheduled time

Cause

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