CK Editor Cursor Jumps To The Start Of Email While Typing in Siebel Open UI

(Doc ID 2054355.1)

Last updated on JULY 14, 2017

Applies to:

Siebel Financial Services CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Client Functionality

CK Editor Cursor Jumps to the start of email while typing in Siebel Open UI. This issue is reproducible only in Chrome, when using an HTML Template 


1. In Chrome Browser in Siebel application press F9 to open Email Composer
2. Select an HTML Email Template(with images in it) and put the mouse cursor at the beginning of a blank row inside the body of the email.
3. Type a text and then press ENTER key. Cursor moves randomly to the beginning of the email(so this is happening only from time to time).




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