CK Editor Cursor Jumps To The Start Of Email While Typing in Siebel Open UI (Doc ID 2054355.1)

Last updated on JULY 14, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, Client Functionality


CK Editor Cursor Jumps to the start of email while typing in Siebel Open UI. This issue is reproducible only in Chrome, when using an HTML Template 



Steps:

1. In Chrome Browser in Siebel application press F9 to open Email Composer
2. Select an HTML Email Template(with images in it) and put the mouse cursor at the beginning of a blank row inside the body of the email.
3. Type a text and then press ENTER key. Cursor moves randomly to the beginning of the email(so this is happening only from time to time).




Changes

 

Cause

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