OPEN UI:Ins Sub-Area Field is Showing Old Area Value when Pressing Tab (Doc ID 2055742.1)

Last updated on SEPTEMBER 14, 2015

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Hierarchical LOV value not populating automatically

EXPECTED BEHAVIOR
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Hierarchical LOV value should be populating automatically when selecting parent value

STEPS
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The issue can be reproduced at will with the following steps:
1. Enter a value to INS Area field.
2. Enter a value to INS Sub-Area field using LOV Autocomplete Mechanism without click at dropdown list.
3. Change value in INS Area field.
4. Go to INS Sub-Area field using Tab key (change focus in UI).
5. Start typing letters for any possible value
6. Displayed values in displayed dropdown list are corresponding previous value of parent INS Area field.
7. When user try to select one of this values dropdown list is disappeared, but after retry typing shows correct values corresponding parent field.
8. If user do not use LOV Autocomplete Mechanism and use mouse click on dropdown list, all work correctly.

Cause

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