Open UI Error Exporting SmartScripts in 15.3 and 14.9 (Doc ID 2056167.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 15.3 [IP2015] and later
Information in this document applies to any platform.

Symptoms

In Siebel version 15.3 [IP2015] and 14.9 [IP2014] SmartScript

Unable to export SmartScript in Open UI.
This behavior new to 15.3, not seen in 15.2

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to 'Administration - SmartScripts' > 'Scripts'
2. Select SmartScript
3. Open Menu, select 'Export Script'
4. Observe lack of SmartScript Name link to download export.
5. All browser types affected

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot export SmartScripts in Open UI application.

Cause

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