SBL-DAT-00468 No records exist for the current query - Loyalty Engine Tier Upgrade Error (Doc ID 2056207.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Siebel Loyalty Engine - Version 8.2.2.4 SIA [23030] to 8.2.2.4 SIA [23030] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Loyalty

When attempting to process a tier upgrade with LoyEngineBatch the following error occurs.

ERROR
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"No records exist for the current query.(SBL-DAT-00468)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Give sufficient qualifying points so a member can upgrade to the next tier .
2. Process with LoyEngineBatch


Cause

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