Open UI: Adding custom fields to the Customer Dashboard Applet

(Doc ID 2056691.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel CRM - Version 15.2 [1P2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.2 [1P2015] version, Configuration - General

ACTUAL BEHAVIOR  
---------------
Custom fields are not appearing on Customer Dashboard Applet when application is run with Open UI.

The same fields are visible and correctly populated when same application run with HI mode.

EXPECTED BEHAVIOR
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Fields should be visible.

STEPS
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The issue can be reproduced at will the following steps:

1. Open customer dashboard when in Activities screen.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see required data in the dashboard.

Cause

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