Siebel Mobile: Failed to get offline package - Offline repository file length problem (Doc ID 2057072.1)

Last updated on JUNE 23, 2017

Applies to:

Siebel Mobile Applications - Version 8.1.1.14.7 [IP2014] and later
Microsoft Windows (32-bit)

Symptoms

Going offline fails. After clicking the offline button following errors appear

1) Message in the user interface

"The page at localhost says: Failed to get offline package from server. Please verify offline repository configuration. (SBL-UIJ-00106)"

After acknowledging the first error following message appears:
"We detected an Error which may have occurred for one or more of the following reasons:
We are unable to process your request. This is most likely because you used the browser BACK or REFRESH button to get to this point.(SBL-UIF-00335)"

2) Application log file (Error 1 events):

- Error while opening view meta file D:\Siebel\8.1.1.14.0\ses\siebsrvr\hhsync\servicem\viewmetadata\vmd_43_1441292235_1442212820\PRABDASH\FS_Parts___Tools_Pick_Applet__SHCE_Service_FS_Activity_Recommended_Parts___Tools_List_Applet_-_Mobile__SHCE_Service_FS_Activity_Recommended_Parts_Tools_-_Mobile
- Cannot write Pick Applet detail for FS Parts & Tools Pick Applet Pick Applet.
- Fail to generate view metadata for user : 1-14LAJ.
- (disconnectedpuisvc.cpp (1421)) SBL-UIF-00229: Error occurred while opening file '<?>'.

Changes

This happens with the standard application when the default Siebel installation path or a longer one is used.

Cause

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