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Loyalty Hierarchy Promotion Import Export (Doc ID 2057394.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Manager - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Loyalty

Loyalty Hierarchy Promotion is not restored during Export/Import.

when exporting and importing a Hierarchical Promotion from a source environment to a destination environment, the importing process does not resolve the rules hierarchy on the destination environment.

The import process keeps the PAR_ROW_ID of the S_LOY_PROMO_RL from the source environment, instead of resolving on the destination.


Customer expected that relationship between Parent/Child Promotion Rules were resolved.

The issue can be reproduced at will with the following steps:

1) From Admin - Promotions, create a Promotion > Rule Type = Hierarchy

2) Added one single Rule 1

3) and a second Rule2 with 2 nodes (Rule 3 and Rule 4) and an Action

4) Export it

5) then have it imported in a different environment.


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