CTI AOM Crash In IP2014

(Doc ID 2057589.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [23012] and later
Information in this document applies to any platform.


On : [23012] version, CTI

The customer is encounting OM-crashes in the Production environment. The problem seems unreproducible, it occurs quite frequently (several times a day).
In some cases, the OM hangs and no user can log into Siebel, until we re-boot the OM.

The crash_###.txt and the fdr files indicate the invocation of BS Communications Client.ShellUIInit() is causing the crash.

This issue occurs in but also appears to occur in IP2014

Call Stack


16dfd6ac 005d9385 sslcshar!SSstring::Release+0x7
16dfd6b8 13fb8ef7 sslcshar!SSstring::Empty+0x15
16dfd6f4 13f8278a sscmclnt!CSSCSUserInfo::GetSelectedTeleset+0x47
16dfd758 13f8a6d5 sscmclnt!CSSHTMLCommClientService::SaveActiveConfig+0x6a
16dfd818 13f89464 sscmclnt!CSSHTMLCommClientService::ShellUIInit+0x875
16dfda90 023a89d4 sscmclnt!CSSHTMLCommClientService::DoInvokeMethod+0x364
16dfdd04 0f3c4c47 sscfom!CSSService::InvokeMethod+0x204
16dfddac 0f3a4d87 sscaswbc!CSSSWEFrameMgrInternal::InvokeServiceMethod+0x277
16dfe040 0f3a9d1a sscaswbc!CSSSWECmdProcessor::InvokeMethod+0x357
16dfe2cc 0f3aad0d sscaswbc!CSSSWECmdProcessor::_ProcessCommand+0x69a
16dfe484 0f3ab212 sscaswbc!CSSSWECmdProcessor::ProcessCommand+0x76d
16dfe6cc 0f4e03e6 sscaswbc!CSSSWECmdProcessor::ProcessCommand+0xc2
16dfe724 0f4e204e sscaswbc!CSSServiceSWEIface::Request+0x306
16dfe814 023a89d4 sscaswbc!CSSServiceSWEIface::DoInvokeMethod+0xd2e
16dfea88 02356d6a sscfom!CSSService::InvokeMethod+0x204


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