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Deleting An Activity Template Deletes The Activities Associated With A Site Visit (Doc ID 2060835.1)

Last updated on JANUARY 17, 2020

Applies to:

Siebel eClinical Call Center - Version [21225] and later
Information in this document applies to any platform.


On : [21225] version, Client Functionality

Deleting an Activity Template deletes the activities associated with a Site Visit

It is expected that Child Visits are not deleted when Template is.

The issue can be reproduced at will with the following steps:

1. Navigate to Administration - Data | Activity Templates and create a template of type "Clinical Trip Report".
2. Create several activity template detail records for this template.
3. Navigate to Site Management. Drill down on a site #.
4. Navigate to the tab "Site Visits". Create a new visit, and drill down on the visit start date.
5. Associate the template created above to this trip report.
6. Now go back and delete the activity template under Administration - Data | Activity Templates
7. navigate back to the trip report you just created, all the child activities have been deleted

The issue has the following business impact:
Due to this issue, users are having related Visits deleted.


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