Alarm Functionality Fails When Changing the Activity Owner To New Owner

(Doc ID 2060890.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Goal

Alarm does not pop up for the other user unless they log out and log back in again.

STEPS:
1) Create an activity in the Activity List applet.
2) Set the alarm function to true
3) Set a “Planned Start” field.
4) Before the alarm rings, change the owner of the activity to a new owner while that new owner is logged in on the other machine. Save the changes.
5) The alarm should ring for him at the desired time that an activity is pending for him and he is the owner, however it does not ring.
6) If the other user logs out and logs back in, he will get the alarm pop up.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms