Local Database Connections not Working for New Installations of Siebel Tools or Siebel Mobile Web Client (Doc ID 2061175.1)

Last updated on NOVEMBER 14, 2016

Applies to:

Siebel Tools - Version 15.0 [IP2015] to 15.17 [IP2015] [Release V15]
Siebel Remote - Version 15.0 [IP2015] to 15.17 [IP2015] [Release V15]
Siebel CRM - Version 15.0 [IP2015] to 15.17 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

Scope of Issue

The following information applies ONLY to the following situations with Siebel 15 (IP2015):

Application of a new Siebel 15 patchset on top of an existing Siebel 2015 Tools or Mobile Web Client installation are NOT impacted!

 

Behavior Encountered:

After installing Siebel 15 Siebel Tools or Siebel Mobile Web Client (part of Siebel Remote functionality), attempts to access the local database fail.  The specific resulting behaviors vary on whether you are attempting to use Siebel Tools or Siebel Mobile Web Client.

In Siebel Tools, the user will see an error similar to the following:
 

  

 

Cause

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