Extra Days to Redeem Available Points after Expiry (Doc ID 2061323.1)

Last updated on OCTOBER 05, 2015

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Goal

All accrual items expire, say, on Sept 1st.  Expiration process kicks off on Sept 2nd.  This process might take 1 day.  On Sept 2nd if member has not gone through expiration process Business service, his points will be available to redeem and now if he tries to redeem he will get error:
SBL-LTY-00107: Member does not have sufficient number of points available to redeem.

How to allow couple of extra days to redeem available points after the points expire?

Solution

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