Lead Comment Not Saved On Reject Comments. (Doc ID 2061404.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.14 [IP2013] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Lead comment not saved on reject comments.



When you reject a Lead, the reject comment is not stored even you enter the comments.



EXPECTED BEHAVIOR
-----------------------
Comments should be saved.

STEPS
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Login into Siebel Marketing application
Create a Prospect from List Management screen
Create a Lead from Leads screen and associate the prospect to the lead
Click on 'Reject' button and put a reject comment

BUSINESS IMPACT
-----------------------
Due to this, it is loosing data entered into the reject comments.

Cause

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