Blank Pop up Applet Issue When Capturing An One-time Payments In Siebel CRM (Doc ID 2061726.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, Client Functionality, Open UI

Blank Popup Applet issue when capturing a one-time payments in Siebel CRM

ERROR
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A blank Popup Applet is being displayed ("CMU Capture New Payment Applet-Payments").

STEPS
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The issue can be reproduced at will with the following steps:
1) Navigate to the Accounts screen and query an account.
2) Scroll down to the billing profile applet for this account and click the billing profile Name link.
3) Click the Payments tab to view the history of payments.
4) Click New to capture a new payment for this account.
Note: If we click on the New button for the second time, the the data is displayed correctly.


Cause

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