BRM Product Sync Failing When Multiple Products Have Same Name In Siebel: Multiple Matches Found For Instance Of Integration Component 'SWI Internal Product VOD'

(Doc ID 2061978.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Siebel eCommunications - Version [IP2013] and later
Information in this document applies to any platform.


Fusion AIA product : 11g
Siebel Product :

Issue :

At Siebel it is technically and functionally  possible to have two products with the same name.
One can create two products with same name with different organizations.
That means there can be two products with same name - one can be created by a user from "Default Organization" and another can be created by a user from "Test Organization".

For such a scenario, when a product with same name is synchronized via web service (EAI) , the following error occurs:

Error :

Multiple matches found for instance of integration component 'SWI Internal Product VOD' using search specification '[Name] = "Back-up Online"' in the business component 'SWI Internal Product VOD', based on user key 'V77 Wizard-Generated User Key:4'.(SBL-EAI-04390)

Steps To Reproduce:

1. Create two products in the siebel with the same product name but different Organization .

e.g Test Product 1 /Default Organization
      Test Product 1 /Test Organization 1

2. Trigger product sync from BRM for these two products.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms