IP2015: Click A URL In The Chat Applet Without Http:// Causes The Browser To Open An Invalid Link (Doc ID 2062041.1)

Last updated on JANUARY 04, 2016

Applies to:

Siebel CRM - Version 15.2 [1P2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.2 [1P2015] version, CTI

ACTUAL BEHAVIOR
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IP2015: Click a URL in the chat applet without http:// causes the browser to open an invalid link

If you push a URL during a chat session and then click this URL on the chat applet 2 scenarios can happen:

1. You push e.g. http://www.oracle.com and the URL is correctly openned in a new window
2. You push e.g. www.oracle.com and the an invalid URL opened in a new window, the pushed URL is appended to the root URL of Siebel

Reproduceable in vanilla, please check the attached screenshots

Thank you

EXPECTED BEHAVIOR
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Both URL's should open the expected page

Cause

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