Java business service fails with java.lang.NoClassDefFoundError when executed in Production. (Doc ID 2063328.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Service - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM Service
Version: 8.1.1.14 [IP2014]
OS platform: Linux x86-64
DB: Oracle Database - Standard Edition
Env type: Production

Statement of Issue:
-----------------------------
A Java business service (JBS) was created in Development and can be executed correctly in the Business Service Simulator in the UI. The functionality has been migrated to Production, but when it’s executed in the Business Service Simulator in the UI, an error is occurring.

Error:
-------
Class name is incorrect or does not extend
SiebelBusinessService : ClassCTM – JVM
Exception:java,lang.NoClassDefFoundError: ClassCTM(SBL-EAI-05010

Cause

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