How To Keep The Being Deleted Victim Record Of A Merge When Merged Through UCM Process Merge Request Workflow "UCM Merge Service" Business Service MergeChildren method? (Doc ID 2063706.1)

Last updated on MARCH 22, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Goal

QUESTION:
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How to prevent deletion of source master record (Account/Customer) when it is merged with another record during data processing by the master data merge functionality of Siebel Universal Customer Master (UCM) application.

NOTE: The UCM Application logs shows that the deletion of Source record happens through standard Business Service "UCM Merge Service", method: "MergeChildren".

One would like to keep the source record instead but update its status to "Retired".

Is any documentation available about the about this method and help us solve the issue of retaining the Source Customer record and setting the status to Retired?
 

Solution

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