Issue with BC user property Field Read Only Field While Creating A New Record Using MVG Applet in OpenUI (Doc ID 2063877.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Client Functionality, Open UI

ACTUAL BEHAVIOR
---------------
Issue with BC user property Field Read Only Field while creating a new record using MVG Applet.

EXPECTED BEHAVIOR
-----------------------
Fields must stay Read-Only as expected while creating a new record using MVG New button.

Changes

 
-Tools>Object Explorer>CUT Address BC
-Add an Field as :

Name: Country Calc
Calculated: TRUE
Calculated Value: IIf([Country] = "USA","N","Y")

-Add a BC user Property as below:

Field Read Only Field: Postal Code
Value: Country Calc

Field Read Only Field: State
Value: Country Calc

-Compile the BC

-----

-Login into Client.

1. Select Address MVG Icon in Account Form Applet
2. Click on Show Available
3. Click on New Button
4. Select Country USA. State and Postal Code is enabled.
5. Select Argentina. State and Postal Code is disabled.
6. Close pop up
7. Select New Button again in MVG applet
8. Select Argentina, shows that State and Postal Code is not disabled

Cause

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