EAI Task Process Requests Very Slowly Due To Frequent Queries For Various System Objects, Web Service And Workflow Process Objects

(Doc ID 2064449.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14.7 [IP2014] and later
Siebel CRM - Version 8.1.1.14.7 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.7 [IP2014] version, System Admin

ACTUAL BEHAVIOR
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Customer observes that some of the EAI tasks processes incoming web service requests very slow.  When inspecting the log file from the poor performing task, the task spent a lot of time loading various system objects, web services and workflow related definition/objects.  However, some of the tasks run much faster without having to load such data/information.

EXPECTED BEHAVIOR
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The component should be stable and process the web service calls

STEPS
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The issue can be reproduced at will with the following steps:

1. Import the webservice in SOAP UI
2. Invoke the webservice call.
3. Observe the behaviour

BUSINESS IMPACT
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The issue is happening in production and is highly impacting the users.

Cause

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