SmartScript Release: Application Hangs On Click Of Release Button Of SmartScripts. (Doc ID 2064695.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.2.2.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On :  8.2.2.14.4 [IP2014] version, SmartScript

Application Getting Hanged on Click of Release Button of Smart Scripts.  

Whenever Release button is clicked on the Smart Script, Application is hanging, and SmartScript is not released.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to 'Administration - SmartScripts' > 'Scripts', and select SmartScript
2. Press Release button
3. Observe object manager hang
4. Behavior also observed if Release is bypassed, and the SmartScript is simply invoked instead.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot run SmartScripts.

Cause

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