Email Treatment File Size Reduces And Blank Out The Email Treatment And Does Not Appear (Doc ID 2064714.1)

Last updated on OCTOBER 09, 2015

Applies to:

Siebel Marketing - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Siebel Marketing

Email treatment file size reduces and blank out the email treatment and does not appear.

After editing an email treatment, and saving it, the HTML must not be blank and size must be retained

The issue can be reproduced at will with the following steps:

Navigate to Offers > Email Treatments
Create a new Email treatment by associating a new blank .HTML file
Click on Categories > Response Forms
Selected - [Response: Requested more info]
Click Insert

Click on Categories > Merge Fields
Select- [Field: First Name]
Click Insert

Click on Save Template

It was noticed by the user that the email treatment html size got reduced drastically and the html was blanked out.


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