Email Treatment File Size Reduces And Blank Out The Email Treatment And Does Not Appear (Doc ID 2064714.1)

Last updated on OCTOBER 09, 2015

Applies to:

Siebel Marketing - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.3 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Email treatment file size reduces and blank out the email treatment and does not appear.

EXPECTED BEHAVIOR
-----------------------
After editing an email treatment, and saving it, the HTML must not be blank and size must be retained

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Navigate to Offers > Email Treatments
Create a new Email treatment by associating a new blank .HTML file
Click on Categories > Response Forms
Selected - [Response: Requested more info]
Click Insert

Click on Categories > Merge Fields
Select- [Field: First Name]
Click Insert

Click on Save Template


It was noticed by the user that the email treatment html size got reduced drastically and the html was blanked out.


Cause

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