Crash -SCSSSWEFrameAuthMgrODoInvokeMethod

(Doc ID 2064736.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

Crash when executing a method that leads to a Showpopup of "FINS Authentication Manager Popup Form Applet". On this popup Applet, Method "Authenticate" is executed. Producing a crash with the following Call Stack:

/u01/siebel/siebsrvr/lib/libsslcosd.so:0x4b404
/usr/jdk/instances/jdk1.6.0/jre/lib/sparc/server/libjvm.so:0x799f78
/usr/jdk/instances/jdk1.6.0/jre/lib/sparc/server/libjvm.so:JVM_handle_solaris_signal+0x99c
/lib/libc.so.1:0xcb00c
/lib/libc.so.1:0xbf6bc
/lib/libc.so.1:0xbf8a4
/u01/siebel/siebsrvr/lib/libswfafcfr.so:__1cSCSSSWEFrameAuthMgrODoInvokeMethod6MpkHrnOCSSStringArray_rnISSstring__I_+0x274 [ Signal 11 (SEGV)]
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cLCSSSWEFrameMInvokeMethod6MpkHrnOCSSStringArray_rnISSstring__I_+0x118
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cWCSSSWEFrameMgrInternalSInvokeAppletMethod6MpnQCSSSWEHtmlStream_pnKCSSSWEArgs_pnNWWEReqModInfo_rpnJWWECbInfo_rnOCSSStringArray__I_+0xd90
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSSWECmdProcessorMInvokeMethod6MpnQCSSSWEHtmlStream_pnKCSSSWEArgs_pnNWWEReqModInfo_rpnJWWECbInfo__I_+0x88c
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSSWECmdProcessorP_ProcessCommand6MpnQCSSSWEHtmlStream_pnNWWEReqModInfo_rpnJWWECbInfo__I_+0x8bc
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSSWECmdProcessorOProcessCommand6MpnUCSSSWEGenericRequest_pnVCSSSWEGenericResponse_rpnNWWEReqModInfo_rpnJWWECbInfo__I_+0x9bc
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSSWECmdProcessorOProcessCommand6MpnRCSSSWEHttpRequest_pnSCSSSWEHttpResponse_rpnJWWECbInfo__I_+0xd8
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSServiceSWEIfaceHRequest6MpnMCSSSWEReqRec_pnRCSSSWEResponseRec__I_+0x41c
/u01/siebel/siebsrvr/lib/libsscaswbc.so:__1cSCSSServiceSWEIfaceODoInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0xc14
/u01/siebel/siebsrvr/lib/libsscfom.so:__1cKCSSServiceMInvokeMethod6MpkHrknOCCFPropertySet_r3_I_+0x244
/u01/siebel/siebsrvr/lib/libsstcsiom.so:__1cOCSSSIOMSessionTModInvokeSrvcMethod6MpkHp13rnISSstring__i_+0x124
/u01/siebel/siebsrvr/lib/libsstcsiom.so:__1cOCSSSIOMSessionMRPCMiscModel6MnMSISOMRPCCode_nMSISOMArgType_LpnSCSSSISOMRPCArgList_4ripv_i_+0x5bc
/u01/siebel/siebsrvr/lib/libsstcsiom.so:__1cOCSSSIOMSessionJHandleRPC6MnMSISOMRPCCode_nMSISOMArgType_LpnSCSSSISOMRPCArgList_4ripv_i_+0xb98
/u01/siebel/siebsrvr/lib/libsssasos.so:__1cJCSSClientLHandleOMRPC6MpnMCSSClientReq__I_+0x78
/u01/siebel/siebsrvr/lib/libsssasos.so:__1cJCSSClientNHandleRequest6MpnMCSSClientReq__I_+0x2f8
/u01/siebel/siebsrvr/lib/libsssasos.so:0x9e264
/u01/siebel/siebsrvr/lib/libsssasos.so:__1cLSOMMTServerQSessionHandleMsg6MpnJsmiSisReq__i_+0x1bc
/u01/siebel/siebsrvr/bin/siebmtshmw:__1cNsmiMainThreadUCompSessionHandleMsg6MpnJsmiSisReq__i_+0x16c
/u01/siebel/siebsrvr/bin/siebmtshmw:__1cM_smiMessageQdDOProcessMessage6MpnM_smiMsgQdDItem_li_i_+0x960
/u01/siebel/siebsrvr/bin/siebmtshmw:__1cM_smiMessageQdDOProcessRequest6Fpv1r1_i_+0x244
/u01/siebel/siebsrvr/bin/siebmtshmw:__1cN_smiWorkQdDueuePProcessWorkItem6Mpv1r1_i_+0xd4
/u01/siebel/siebsrvr/bin/siebmtshmw:__1cN_smiWorkQdDueueKWorkerTask6Fpv_i_+0x314
/u01/siebel/siebsrvr/bin/siebmtshmw:__1cQSmiThrdEntryFunc6Fpv_i_+0x494
/u01/siebel/siebsrvr/lib/libsslcosd.so:0x5c53c
/u01/siebel/siebsrvr/mw/lib/libmfc400su.so:__1cP_AfxThreadEntry6Fpv_I_+0x100
/u01/siebel/siebsrvr/mw/lib/libkernel32.so:__1cIMwThread6Fpv_v_+0x23c
/lib/libc.so.1:0xcaee0

Cause

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