Issue With Fields Having Pick Applet In MVG Applets (Doc ID 2064816.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.14.7 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.7 [IP2014] version, Configuration - General


When opening MVG from an MVG the following error occurs:

ERROR
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‘An error happened during restoring the context for requested location.(SBL-UIF-00313)'


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to ‘Agreement List View (Details)’ and click on MVG icon on ‘Account’ field in ‘Agreement Detail Applet’. This will open ‘Account Mvg Applet’.
2. Click on MVG icon on ‘Address' field of ‘Account Mvg Applet’. This will open ‘Account Address Mvg Applet’.
3. Click on pick applet icon on ‘Local Operating Company’ field. Select a value from pick applet. Then click on OK.
4. Following error is displayed. User is not able navigate to other screen.


Same MVGs are working fine when opened directly from 'Street Address' field in Applet: 'SIS Account Entry Applet' (View: ‘Account List View’).
Please note this issue in only replicated in Open UI in both IE11 and chrome browser.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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