SSSE Outlook Add-In 8.1.1.14 Patchset 9 - Setup Can't Find Pre-existent Instance

(Doc ID 2065223.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 8.2.2.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.9 [IP2014] version, SSSE

Siebel Outlook Add-In 8.1.1.14 patchset 9 - Setup can't find pre-existent instance

We are not able to install the Siebel Outlook Add-In 8.1.1.14 patchset 9 in a workstation, due to the error:

"Setup did not find any instances for this patch. Please install Siebel application before attempting to apply a patch."

Before that, we successfully installed the Add-In of Clients:
8.1.1.0
8.1.1.14

Cause

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