Adding New Address In Open UI Crashes Application Object Manager With 3rd Party Address Cleansing (Doc ID 2065461.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.2 [1P2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.2 [1P2015] version, System Admin

ACTUAL BEHAVIOR
---------------
1. When adding a new address using the Account Address Mvg Applet (vanilla) in the Account view - the application object manager crashes.
2. When adding a new address using the same as above, but with address cleansing (Trillium) disabled, the new address is successfully added

Cleansing will cause OM to crash in the following scenario:

1. Open UI only
2. MVG for Accounts only (as this works for Contact MVG)
3. Trillium cleansing enabled
4. vanilla SRF
5. Existing Accounts only - this works fine with new Accounts


- CALL STACK -
sscfdm +0xe3a1b = CSSRecord::SetFieldData() +0xb
sscfdm +0x109eb1 = CSSSqlObj::InvalMvfCalcs() +0xd1
sscfdm +0x109d7b = CSSSqlObj::InvalCalcs() +0x12b
sscfdm +0x112e7b = CSSSqlObj::SetFieldValue() +0x216b
sscfom +0x5d2d3 = CSSBusComp::SqlSetFieldValue() +0x5e3
SSCACMBC +0xa5d5 = CSSBCBase::SqlSetFieldValue() +0x415
sscfom +0x496e9 = CSSBusComp::SetFieldValue() +0xb59
SSCADDSV +0x205e8 = CSSDataClnsService::BuildRecordSetOut() +0x6f8
SSCADDSV +0x1aa66 = CSSDataClnsService::DataCleanse() +0x806
SSCADDSV +0x1a166 = CSSDataClnsService::DoInvokeMethod() +0x3e6
sscfom +0x1976d = CSSService::InvokeMethod() +0x2cd
SSCACMBC +0x41b8d = CSSBCBase::InvokeClnsDDup() +0x25d
SSCACMBC +0xb3bc = CSSBCBase::SqlWriteRecord() +0x82c
sscfom +0x4e087 = CSSBusComp::WriteRecord() +0x1297
sscaswbc +0x4179a = CSSSWEFrame::PostChangesToBC() +0xaca
sscaswbc +0x3c487 = CSSSWEFrame::OnActionsWriterecord() +0x2d7
sscaswbc +0x1a1760 = CSSMvgImpl<CSSSWEFrameList>::OnActionsWriterecord() +0x40
sscaswbc +0x1a0197 = CSSTPopupMvg<CSSSWEFrameList>::DoInvokeMethod() +0x177
SWCASCFR +0x1e85 = CSSSWESISOMFrameListMvg::DoInvokeMethod() +0x65
sscaswbc +0x36ce7 = CSSSWEFrame::InvokeMethod() +0x157
sscaswbc +0x36b65 = CSSSWEFrame::InvokeMethod() +0x15
sscaswbc +0x300b70 = CSSSWEComponent::InvokeMethod() +0x20
sscaswbc +0x1016b6 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0xa26
sscaswbc +0xda06e = CSSSWECmdProcessor::InvokeMethod() +0x80e
sscaswbc +0xd8a87 = CSSSWECmdProcessor::_ProcessCommand() +0xaf7
sscaswbc +0xdd360 = CSSSWECmdProcessor::ProcessCommand() +0xca0
sscaswbc +0xdd94b = CSSSWECmdProcessor::ProcessCommand() +0xfb
sscaswbc +0x2a1d32 = CSSServiceSWEIface::Request() +0x342
sscaswbc +0x2a3e3e = CSSServiceSWEIface::DoInvokeMethod() +0xf0e
sscfom +0x1976d = CSSService::InvokeMethod() +0x2cd
siebel +0x28006 = CSSScriptDebuggerClientUIService::GetTheClient() +0x10fc6
siebel +0x27011 = CSSScriptDebuggerClientUIService::GetTheClient() +0xffd1
siebel +0x5ca4
mfc110u +0x406de
mfc110u +0x45243
siebel +0x31e80 = siebel_xmlns::NamespaceContext::SetTargetNamespace() +0x6590
kernel32 +0x1337a = BaseThreadInitThunk() +0x12
ntdll +0x392e2 = RtlInitializeExceptionChain() +0x63
ntdll +0x392b5 = RtlInitializeExceptionChain() +0x36

Cause

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