Text Fields in Siebel on IPad with IOS 9.0.2 > Keyboard Does Not Open in Query Mode (Doc ID 2065794.1)

Last updated on JULY 05, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

     In Siebel CRM On iPad With iOS 9.0.2, when being in an applet list in Query Mode, the Keyboard is not available for Text Fields.


After an upgrade to iOS 9.0.2 from iOS 8.4 on an iPad Air if you go to Siebel and navigate for example to Account Screen --> Account List "My Accounts", then switch to query mode and  start a query in a text field (e.g. "Job Title"), you will see  that the keyboard does not appear.
The problem does not occur:
- on Form applets (like the "SIS Account Entry Applet")
- in list applets with LOV fields
- in list applets with pick fields


Note: This issue was not present with iOS 8.4


Reproduction Steps:
1. upgrade Ipad to iOS 9.0.2
2. Navigate to Account List "My Accounts"
3. Go to query mode and click on a field( for example "Job Title"). You will see that the   keyboard does not appear

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms