Error While Activating Workflow Process

(Doc ID 2066042.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Siebel Workflow

We recently upgraded from 8.1.1.10 to 8.1.1.11

We are getting the errors SBL-GEN-10103, SBL-EAI-04112 while activating workflow process, the activation fails.

This is occurring for all workflow processes regardless of size, vanilla or custom.

I have confirmed the following.

1. siebsrvr\TEMP is not full and has a lot of space.
2. The Directory path for the file system is accessible to user running the Siebel service.
3. Siebel is installed on windows server. Workflow activation is working on other environments. I compared the temp folder. For both working and non working environments, the temp folder is empty.

File system seems to be working fine in general. We are able to attach files and open attachments.

ERROR

ObjMgrLog Error 1 000000b055ba1e04:0 2015-07-30 13:43:12 (xmlcnv.cpp (1729)) SBL-GEN-10103: Error opening specified file
ObjMgrBusServiceLog Error 1 000000b055ba1e04:0 2015-07-30 13:43:12 (eaixmlcnvsv.cpp (203)) SBL-EAI-04112: The XML hierarchy cannot be converted to an XML document.




Cause

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