Floating Communications Toolbar Is Cut Before The End Of The Screen in Internet Explorer 11 (Doc ID 2066684.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
In IE11 (Open UI) with SUI theme applied, the floating Communications Toolbar is not properly rendered if the user drags it near the bottom end of the screen. Instead, the floating toolbar appears as if it gets cut.

The issue is reproducible only with IE11, only if the SUI theme is used and is not reproducible in the Home Page screen. It is reproducible in other screens (e.g. Contacts, Accounts).

In Firefox or Chrome browsers the issue is not reproducible.

EXPECTED BEHAVIOR
-----------------------
In IE11 (Open UI) with SUI theme applied, the floating Communications Toolbar should be properly rendered no matter where the user drags it.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the Web Client (IE11);
2. Make sure that SUI theme is applied (as per How to Activate Synergy Theme in Siebel 15 (Doc ID 2029900.1));
3. Go to Contacts;
4. Open the Communication pop-up in Floating mode;
5. Drag the pop-up near the bottom end of the screen;
6. The floating toolbar appears as if it gets cut.

SCREENSHOT OF THE ISSUE (FROM IE11 ONLY)

Cause

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