Campaign Wave Launch Failed with java.lang.OutOfMemoryError (Doc ID 2066737.1)

Last updated on OCTOBER 15, 2015

Applies to:

Siebel Marketing - Version 8.1.1.11.6 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.6 [IP2013] / ESD 627 version, Siebel Marketing

Campaign Wave Launch failed

When launching a 50K campaign, it is failed with below error message.

ERROR
-----------------------
Error invoking service 'Mktg List Export Service', method 'SendEmail' at step 'Send Email'.(SBL-BPR-00162)
--
Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "GC overhead limit exceeded".(SBL-EAI-04308)

java.lang.OutOfMemoryError: GC overhead limit exceeded


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup an Email Campaign
2. Launch it

Cause

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