Issue With Scomm.log Generation In Open UI

(Doc ID 2066774.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, CTI

ACTUAL BEHAVIOR
---------------
After upgrade, Siebel is truncating the user name after 26 characters somehow in scomm.log file. So all login Id’s having length greater than 26 characters are truncated and therefore scomm.log file generated has username up to 26 characters only.

EXPECTED BEHAVIOR
-----------------------
The Scomm log file name should not be truncated. For example

SComm_CARLY.PALMER@UK.BNPPARIBAS_CCX.log

should be

SComm_CARLY.PALMER@UK.BNPPARIBAS.COM.log

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms