Issue With Scomm.log Generation In Open UI
Last updated on MARCH 02, 2017
Applies to:Siebel Call Center - Version 18.104.22.168 [IP2013] and later
Information in this document applies to any platform.
On : 22.214.171.124 [IP2013] version, CTI
After upgrade, Siebel is truncating the user name after 26 characters somehow in scomm.log file. So all login Id’s having length greater than 26 characters are truncated and therefore scomm.log file generated has username up to 26 characters only.
The Scomm log file name should not be truncated. For example
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