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Issue With Scomm.log Generation In Open UI (Doc ID 2066774.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, CTI

ACTUAL BEHAVIOR
---------------
After upgrade, Siebel is truncating the user name after 26 characters somehow in scomm.log file. So all login Id’s having length greater than 26 characters are truncated and therefore scomm.log file generated has username up to 26 characters only.

EXPECTED BEHAVIOR
-----------------------
The Scomm log file name should not be truncated. For example

SComm_NAME1.LASTXX@UK.XXXXXXXXXX_CCX.log

should be

SComm_NAME1.LASTXX@UK.XXXXXXXXXX.COM.log

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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