EAI Siebel Adapter Query does NOT provide "+1" prefix for USA/Canada phone number read from DTYPE_PHONE BC field.
Last updated on MARCH 01, 2018
Applies to:Siebel CRM - Version 8.0  and later
Information in this document applies to any platform.
Using the EAI Siebel Adapter Query to fetch Siebel Business Objects data including phone numbers. For example: to generate Siebel Reports using Oracle BI Publisher.
The phone numbers sent from Siebel CRM to Oracle BI Publisher for populating Reports template
does not include Country code for USA (+1) for phone numbers, stored and displayed in Siebel UI in international format.
As result the generated Oracle BI Publisher report does not include country code for the impacted Country (+1 for the USA.
The other Country codes are seems not impacted - are passed properly. E.g. +49 for Germany
Country code for the USA (+1) appear in the phone numbers in Siebel Message (that is provided to Oracle BI Publisher to generate reports).
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms