EAI Siebel Adapter Query does NOT provide "+1" prefix for USA/Canada phone number read from DTYPE_PHONE BC field. (Doc ID 2067042.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 [20405] and later
Information in this document applies to any platform.

Symptoms

FUNCTIONALITY:
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Using the EAI Siebel Adapter Query to fetch Siebel Business Objects data including phone numbers. For example: to generate Siebel Reports using Oracle BI Publisher.


ISSUE:
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The phone numbers sent from Siebel CRM to Oracle BI Publisher for populating Reports template
does not include Country code for USA (+1) for phone numbers, stored and displayed in Siebel UI in international format.
As result the generated Oracle BI Publisher report does not include country code for the impacted Country (+1 for the USA.
The other Country codes are seems not impacted - are passed properly. E.g. +49 for Germany

EXPECTED:
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Country code for the USA (+1) appear in the phone numbers in Siebel Message (that is  provided to Oracle BI Publisher to generate reports).

Cause

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