Opening a New Siebel Session Should Kill Previously Opened One
(Doc ID 2067053.1)
Last updated on JULY 21, 2020
Applies to:Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.
On : 15.0 [IP2015] version, when attempting to open new Siebel session from an external source,
the following error occurs:
You have initialized a Siebel session while another Siebel session is currently active
- You already have a Siebel session with unsaved data running in another browser window. To save data from a second session go to the already open session and either save and exit or continue to use that data.
- You do not have unsaved data in your other session and wish to close it and launch a new session. Click here
- You have closed your previous Siebel browser instance using the Close instead of the Logoff feature and wish to open a new Siebel session. Click here
User chooses second option and expects previously opened session to be killed and browser tab closed.
1. Click the according button in the external source to open Siebel, while having another session open
2. Choose second option
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