Data Quality : SBL-EAI-00245: Character '0x0013' cannot be represented in XML (Doc ID 2068208.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

A DQMgr 'Generate Key' job was failing with the following error:

...
ObjMgrBusServiceLog    Create    4    0000fc7655f66b6c:0    2015-10-12 12:20:53    Business Service 'XML Hierarchy Converter For DQ' was created at 6ef0f1c0
ObjMgrBusServiceLog    Create    4    0000fc7655f66b6c:0    2015-10-12 12:20:53    Business Service 'XML Hierarchy Converter For DQ' (address: '6ef0f1c0')was regsitered at model '5d7d3780' for session ''
ObjMgrBusServiceLog    InvokeMethod    4    0000fc7655f66b6c:0    2015-10-12 12:20:53    Begin: Business Service 'XML Hierarchy Converter For DQ' invoke method: 'XMLHierToXMLDoc' at 6ef0f1c0
ObjMgrLog    Error    1    0000fc7655f66b6c:0    2015-10-12 12:20:53    (xmlcnv.cpp (1719)) SBL-EAI-00245: Character '0x0013' cannot be represented in XML
ObjMgrBusServiceLog    InvokeMethod    4    0000fc7655f66b6c:0    2015-10-12 12:20:53    Business Service 'XML Hierarchy Converter For DQ' invoke method 'XMLHierToXMLDoc' Execute Time: 0.000 seconds.
ObjMgrBusServiceLog    InvokeMethod    4    0000fc7655f66b6c:0    2015-10-12 12:20:53    End: Business Service 'XML Hierarchy Converter For DQ' invoke method: 'XMLHierToXMLDoc' at 6ef0f1c0
...

Cause

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