Open UI SmartScript: Changing Currency Returns Error "Can't Convert formatted string to its internal representation" (Doc ID 2068231.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

In Siebel version 15.4 [IP2015], SmartScript

When attempting to use a Default Currency Answer Control Detail Applet an error occurs when trying to select the Currency Code.
This occurs in Open UI, but not in High Interactivity application.

ERROR
-----------------------
"Can't Convert formatted string to its internal representation. Check if your data is in correct format"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure SmartScript with Question using Default Answer Control of Currency
2. Run SmartScript
3. Click on Currency glyph and change curency code, observe error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Default Currency Applet Control

Cause

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