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Gateway Services Are Going Doing During Application Server Recycle (Doc ID 2068453.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 [23012] version, System Admin

When attempting to stop all Siebel servers, the Siebel gateway sporadically crashes with the following errors:

PROCESS 24483 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1463524240!!!

Called from:
/siebel/as157v/siebel81/siebsrvr/lib/libsslcosd.so[0x556b3951]
[0xffffe500]
/siebel/as157v/siebel81/siebsrvr/lib/libssscscf.so(_ZN7sisProc18GetSisProcByProcIdER10CCFAutoPtrIS_El+0x2e)[0x55f5febe]
/siebel/as157v/siebel81/siebsrvr/lib/libsiebsrvr.so[0x55eb4895]
/siebel/as157v/siebel81/siebsrvr/lib/libsiebsrvr.so[0x55eb3bfd]
/siebel/as157v/siebel81/siebsrvr/lib/libsslcosd.so[0x556c03b6]
/lib/libpthread.so.0[0x9af912]
/lib/libc.so.6(clone+0x5e)[0x9207ce]-----------------------
PROCESS 24483 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1463524240!!!

Called from:
/siebel/as157v/siebel81/siebsrvr/lib/libsslcosd.so[0x556b3951]
[0xffffe500]
/siebel/as157v/siebel81/siebsrvr/lib/libssscscf.so(_ZN7sisProc18GetSisProcByProcIdER10CCFAutoPtrIS_El+0x2e)[0x55f5febe]
/siebel/as157v/siebel81/siebsrvr/lib/libsiebsrvr.so[0x55eb4895]
/siebel/as157v/siebel81/siebsrvr/lib/libsiebsrvr.so[0x55eb3bfd]
/siebel/as157v/siebel81/siebsrvr/lib/libsslcosd.so[0x556c03b6]
/lib/libpthread.so.0[0x9af912]
/lib/libc.so.6(clone+0x5e)[0x9207ce]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Stop all Siebel Server service

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot recycle Siebel servers without errors.

Cause

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In this Document
Symptoms
Cause
Solution
References


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