Export Of Catalog For SCOA Not Including The Products Within The Categories (Doc ID 2068762.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When exporting the product catalog from Siebel for SCOA, the export file Catalog.xml has not entries under ListOfCategoryProduct. Please see HOWTO check the setup of Siebel to SCOA communication and prevent empty XML for Catalog and Product exports ? (Doc ID 1561240.1) for more details on this process.


Cause

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