Open UI - Address List Applet Doesn't Refresh The Field Values On The Set Field Value Event (Doc ID 2068993.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

We are working on an integration project to get the field values of address from a 3rd party address validation system. We have our code in set field value on certain fields of CUT Address BC to call the web service to update the address field values from web service response.

The set field value doesn't show the updated values on the UI for Open UI Client.
For ex:
For Field 'Street Address 2', if the value before web service call is 'xxx' and the response from the web service is setting the value to null or " " thru eSript, Open UI List applet shows the value as 'xxx' but when the field is selected and hitting tab will erase the value (refresh issue).

Please note:
The Issue is not reproducible in non open ui environment.
The Issue is not reproducible on Address Form Applet.
The Issue is not reproducible for New Records on Address List Applet.
The Issue is only reproducible for any existing records on the List Applet.



Cause

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