Siebel IP13 Inbound Email Content Displaying Junk/Grbled Text For Japanese Characters in Comments and Subject fileds in Siebel application. (Doc ID 2069646.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.
nbound emails will create an activity with body content stored in Activity Comments.

Here is an Email example where email body is encoded as below

デル・ソフトウェア

Symptoms

On : 8.1.1.11.16 [IP2013] version, Comms Server & Email Response

Checking the MIME of the affected email :

Content-Type: text/html; charset="windows-1252"
Content-Transfer-Encoding: quoted-printable

we see charset windows-1252, which can NOT interpret Japanese characters

Changes

 none

Cause

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