Siebel IP13 Inbound Email Content Displaying Junk/Grbled Text For Japanese Characters in Comments and Subject fileds in Siebel application.
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 22.214.171.124.16 [IP2013] and later
Information in this document applies to any platform.
nbound emails will create an activity with body content stored in Activity Comments.
Here is an Email example where email body is encoded as below
On : 126.96.36.199.16 [IP2013] version, Comms Server & Email Response
Checking the MIME of the affected email :
Content-Type: text/html; charset="windows-1252"
we see charset windows-1252, which can NOT interpret Japanese characters
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