SSL Configuration Doesnt Work (Doc ID 2069788.1)

Last updated on OCTOBER 29, 2015

Applies to:

Siebel Financial Services CRM - Version SIA [21233] and later
Information in this document applies to any platform.


On : SIA [21233] version, Comms Server & Email Response

We are trying to configure one communication profile to connect to the IMAP server using SSL.
We have installed the SSEP.

The profile we are using is "FE TEST 1" (
In the profile log we can see:

cat IMAPSMTP_5C52_2_2_55E805A4_92560A00.log | less
IMAPSMTP[09/03/2015 10:32:36]:DBG:FindClass InputStream

IMAPSMTP[09/03/2015 10:32:36]:DBG:FindClass Properties

IMAPSMTP[09/03/2015 10:32:36]:DBG:FindClass String

IMAPSMTP[09/03/2015 10:32:36]:DBG:FindClass JMailClient

IMAPSMTP[09/03/2015 10:32:37]:DBG:
IMAPSMTP[09/03/2015 10:32:37]:DBG:log level set in the java mail client
IMAPSMTP[09/03/2015 10:32:37]:DBG:Setting connection parameters to client object...

IMAPSMTP[09/03/2015 10:32:37]:DBG:connection parameters set in JMailClient object
IMAPSMTP[09/03/2015 10:32:37]:DBG:calling connect on java mail client object
IMAPSMTP[09/03/2015 10:32:37]:DBG:connecting to the email server...

connection timeout set: 240(seconds), 240000(milliseconds)

setting ssl socket factory parameters...

get session instance

getting store object

Could not connect to email server. JMail client in invalid state!

nullNo provider for imaps[Ljava.lang.StackTraceElement;@199f91c

IMAPSMTP[09/03/2015 10:32:37]:ERROR:Failed to connect to the email server!
IMAPSMTP[09/03/2015 10:32:37]:DBG:connect failed, setting message = 0
IMAPSMTP[09/03/2015 10:32:37]:DBG:Resetting list of message ids processed in the current session
IMAPSMTP[09/03/2015 10:32:37]:DBG:unlocked access to MAIL client after unsuccessful logon attempt
IMAPSMTP[09/03/2015 10:32:37]:ERROR:El objeto JMailClient no ha podido conectar con el servidor de correo electrónico
IMAPSMTP[09/03/2015 10:33:07]:DBG:MailboxMonitor::run() logging into Mail session
IMAPSMTP[09/03/2015 10:33:07]:DBG:MailboxMonitor::logon() begin

The issue can be reproduced at will with the following steps:

Enabled settings for SSL...
::setting connection parameters::
protocol: imaps
port: 993
connection parameters set to client object.


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