Siebel Java Business Service Crashes
(Doc ID 2070879.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel Call Center - Version 8.1.1.14 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
When using Siebel Developer Client (former Siebel Dedicated Client) in 8.1.1.14.5, a crash with below information is seen when calling a Java Business Service through the BS Simulator.
1) FDR file
Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event 46474448 4 Business Service Test List Applet PreInvokeMethod
Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 448788832 0 InputPropertySetEx
Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 448788832 523283104 InputPropertySetEx
Object Manager FdrSub_OBJMGR_BC_EVENT_INVOKE Buscomp Event Invoke 448788832 0 InputPropertySetEx #GetAsString#
Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 <JBS name> Business Service
Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 CSSJavaBusinessService Class
Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 SSCAEIJB DLL
Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction 467511904 0 <JBS name> CSSJavaBusinessService
Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 467511904 0 <JBS name> #doInvokeMethod#
EAI Infrastructure FdrSub_EAIINFRA_LOAD_JVM Loading JVM 0 0
2) Crash text file
- CALL STACK -
sscaeijc +0x15bf = JVM::init() +0x25f
sscaeijc +0x1f24 = JVM::_Initialize() +0x364
sscaeijc +0x19d2 = JVM::Initialize() +0x262
sscaeijc +0x4f6a = JVM_Initialize() +0x7a
SSCAEIJB +0x1218 = CSSJavaBusinessService::DoInvokeMethod() +0x138
Cause
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In this Document
Symptoms |
Cause |
Solution |