Siebel Java Business Service Crashes

(Doc ID 2070879.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Call Center - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When using Siebel Developer Client (former Siebel Dedicated Client) in 8.1.1.14.5, a crash with below information is seen when calling a Java Business Service through the BS Simulator.

1) FDR file

Object Manager FdrSub_OBJMGR_SESS_CT_EVT Trigger CT Event 46474448 4 Business Service Test List Applet PreInvokeMethod
Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 448788832 0 InputPropertySetEx
Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 448788832 523283104 InputPropertySetEx
Object Manager FdrSub_OBJMGR_BC_EVENT_INVOKE Buscomp Event Invoke 448788832 0 InputPropertySetEx #GetAsString#
Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 <JBS name> Business Service
Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 CSSJavaBusinessService Class
Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object 0 0 SSCAEIJB DLL
Object Manager FdrSub_OBJMGR_SVC_CNST BusSvc Construction 467511904 0 <JBS name> CSSJavaBusinessService
Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 467511904 0 <JBS name> #doInvokeMethod#
EAI Infrastructure FdrSub_EAIINFRA_LOAD_JVM Loading JVM 0 0

2) Crash text file

- CALL STACK -
sscaeijc +0x15bf = JVM::init() +0x25f
sscaeijc +0x1f24 = JVM::_Initialize() +0x364
sscaeijc +0x19d2 = JVM::Initialize() +0x262
sscaeijc +0x4f6a = JVM_Initialize() +0x7a
SSCAEIJB +0x1218 = CSSJavaBusinessService::DoInvokeMethod() +0x138

Cause

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