Campaign Launch Failure (Doc ID 2071205.1)

Last updated on APRIL 10, 2017

Applies to:

Siebel Marketing - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.10 [IP2013] version, Siebel Marketing

Campaign Launch is failed

Hi,

Our Business team is experiencing campaign launch failures with below error message. Please let us know what could be wrong in this case.

Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
The file 1019_FA15077_ProEqi_no1.html could not be found on any specified file system.(SBL-UIF-00230)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Campaign Management
2. Launch Campaign

BUSINESS IMPACT
-----------------------
Business team is unable to launch campaigns

Cause

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