Clone Of Dispatch Board Applet Is Not Appearing On Open UI

(Doc ID 2071638.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.8 [IP2014] version, System Admin

ACTUAL BEHAVIOR
---------------
Clone of dispatch board applet is not appearing on Open UI


Please note that we are in the middle of UAT for Open UI and we found out that dispatch board applet is not appearing.

We found the below bug for this issue and it was mentioned that the bug should be fixed in PS8 , however we applied PS8 and the bug has not been fixed.

Bug 20937410 : OUI - CLONE OF DISPATCH BOARD APPLET IS NOT

 

EXPECTED BEHAVIOR
-----------------------


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Standard Dispatch board on 8.1.1.14.8
- Copied applet and placed in to the view by changing the name and the applet of the web template item

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the cloned dispatch board applet

Cause

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