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Siebel UCM - EDQ - Address Cleanse - Line2 Is Not Cleared When It Is Moved To Line1 (Doc ID 2071820.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Universal Customer Master - Version [23021] and later
Siebel Data Quality - Version [23021] and later
Information in this document applies to any platform.


On : [23021] version, Universal Customer Master

The expected behavior explained at document : Siebel Addresses Line 2 Is Merged Into Address Line 1 When Using EDQ AV For Address Cleansing (Doc ID 2012048.1)
is observed by the customer when using UCM web services.
That is, when Address 2 field is cleansed, it is concatenated to Address 1 and Address 2 is updated to Null.

But when using the user interface, Address 2 is concatenated into Address 1 as expected, but is not set to null afterwards.
The old value remains at Address 2 field.

Provided Address 2 meets USPS guidelines, it should be both concatenated into Address 1 and Address 2 should be cleared.
The behavior should be the same on web services and user interface.

The issue can be reproduced at will with the following steps:
1. Navigate to the contacts screen.
2. Open the Address MVG and move an existing address from left to right.
3. Save the address.
4. Open the address MVG again and update the Address 2 line to "Suite 100" and save.
5. Notice "Suite 100" was added to the end of Address 1 as expected.
6. Notice "Suite 100" remained as the value of Address 2. This is NOT expected. Address 2 should have been cleared.

The issue has the following business impact:
Due to this issue, users perceive incorrect cleansed data on Address 2 field.




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