Unable To Enter Special Characters In Siebel Open UI Using Chrome/IE With Finnish Keyboard (Doc ID 2071981.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
Unable to enter ] and { in Siebel Open UI using chrome/IE with Finnish Keyboard

User cannot input ] or { in Siebel Open UI using either Chrome or IE with a Finnish keyboard, the cursor does not move, nothing happens.

With a Finnish keyboard those two chars need to be inserted by using AltGr (AltGr+7 and AltGr+9). But even after using this , the cursor doesn't move.

Other characters like [} or @£$ can be typed into Siebel OPENUI even though they also require using AltGr.These work fine.


EXPECTED BEHAVIOR
-----------------------
Should be able to enter ] and { using finnish keyboard using AltGR( AltGR+7 and AltGr+9).


Cause

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