Siebel Remote: Generate New Database (GenNewDB) Task Fails when Submitted from GUI with error SBL-GDB-00001 (Doc ID 2072983.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel Remote / Replication / Anywhere - on version: 15.0 [IP2015]

Generate New Database (GenNewDB) fails when submitted from GUI after upgrading to IP15.
This task seems to work fine if started via srvrmgr, but the job fails when submitted through GUI with the error:

ERROR
-----------------------
SBL-GDB-00001: Unable to connect to the database.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot execute the GenNewDB task from GUI.

Cause

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