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EAI Siebel Adapter fails to generate S_SRV_REQ_BU.SR_AREA (Doc ID 2073538.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Siebel Consumer Goods - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

There is a workflow process and EAI Siebel Adapter is used to create a service request record. If the organization for the service request is not 'Default Organization', EAI Siebel Adapter fails to generate S_SRV_REQ_BU.SR_AREA which is denormalized column for S_SRV_REQ.SR_AREA. This causes that a query on service request returns wrong results.

Cause

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In this Document
Symptoms
Cause
Solution


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